SOFT MARKET TESTING FOR WINCHESTER DISTRICT DIGITAL SKILLS FOR RESIDENTS PROGRAMME

Tender description

Winchester City Council is running a soft market testing to identify organisations who may be interested to quote for the upcoming Digital Skills for Winchester District Residents programme. The aim of the soft market testing is to: •identify organisations who are not currently known to the council •give the council an understanding of any interest in the programme of work For the avoidance of doubt, this notice is for the purpose of conducting a soft market testing exercise and will not formally begin the procurement or constitute any commitment by Winchester City Council to undertake any procurement exercise. The purpose of this programme is to increase levels of digital inclusion and increase essential digital skills amongst the residents in the Winchester district. We would like the Digital Skills for Winchester District Residents programme to be delivered through: •one-to-one bespoke sessions based in the location where the resident is at a time that is convenient to them •workshop sessions visiting existing community groups - the community group can decide the theme to work on such as communicating online and internet safety •the completion of accredited Outlook or Office courses in a workshop setting. Those using the service will be able to get help with, but not limited to: •internet safety (fraud and scam prevention) •understanding their device •searching the internet to find information such as shop opening times, public transport timetables, sports, leisure and cultural activities, cooking recipes •sending and responding to emails •taking photographs •shopping online •using social media •booking medical appointments online, using e-consult and ordering prescriptions •using WhatsApp, iMessage, video calls, Facetime etc. Residents will be able to self-refer, be referred from our partner organisations across the district and referred by the council's internal teams such as housing communities. We require friendly trainers who will help with individual digital queries. Service users will bring real life queries, such as making a doctors appointment, and tasks the individual needs to do online. This programme of work will be taking place on a weekly basis, with several one-to-one mentor sessions, engagement with existing community groups and the accredited courses to be planned for every month, or when a full group of attendees are signed up and ready to go. The number of sessions, mentor sessions and courses is yet to be determined. Please see the full information in the attachment. Please return responses to our Sector Project Officer, Emily Reason at: ereason@winchester.gov.uk by 9am on Monday 17 June 2024.