Direct Payments Support Service

Tender description

The proposed service will comprise of the following 3 elements • A Direct Payment Support Service which will include information, guidance and support for Direct Payment recipients, Personal Assistants, and social care professionals. • A Payroll and managed accounts function, to enable people to enjoy the flexibility a Direct Payment offers without the responsibility of managing the budget themselves. • A digital Personal Assistant register which would match people with the skill set required to meet assessed needs. Lot 1: Wirral Metropolitan Borough Council is currently preparing to commission a new Direct Payment support service. We are focusing our commissioning plans on developing a service that is responsive, person centred and flexible to give people choice and control on how their care and support services are arranged. The aim is to have a new provision in place by November 2024. Wirral intends to undertake a collaborative approach to this process and wishes to consult with organisations that have the capability and capacity to deliver a responsive and high-quality Direct Payment Support Service that maximises the independence of Direct Payment recipients. We have designed a short pre-tender engagement questionnaire as we are keen to hear your views to commission a high-quality service provision. We are particularly interested in hearing from organisations who can explore and create innovative solutions to meeting the needs of Direct Payment recipients.