Request For Information (RFI) for Document Management Services – including document scanning and validation.

Tender description

Market engagement (RFI) to gain an understanding of the services and innovations available in the document management market. Lot 1: The Contracting Authority - His Majesty’s Passport Office (HMPO) - is reviewing potential options for future Document Management Services and to support this, HMPO is seeking input from the market to ensure that the service is delivered optimally. Overview of the Service: HMPO requires its customers who apply for a new passport, a replacement passport, or a passport renewal, to send in supporting documentation (hard copies) as part of their application. The Document Management service requirement at a high level is to: - Sort inbound mail into various streams; - Validate the authenticity of documents contained within each application; - Scan documents to a standard that allows for easy reading of data on documents; - Categorise documents into streams as defined by HMPO; - Store and retrieve documents upon return requests issued by HMPO.