Awarded contract

Corporate Services ITSM Software

Details

Buyer: Lincolnshire County Council
Supplier(s): Freshworks Inc.
Value: GBP 141,120
Duration: 3 years
Topic: System management software package
Published: 25 April 2024
Source: uk:contracts_finder

Tender description

A cloud-based SaaS to provide ITSM software for service desk management of a number of corporate systems. The suite of online ITSM tools and features is to provide enterprise incident, problem ticketing and management to Local Government, and includes analytics tools and reporting. Procured via Crown Commercial Services G-Cloud 13 Framework (RM1557.13)

Timeline

Completed: Award date15 January 2024
Completed: Award published25 April 2024
Current notice
Next: Contract expiry date15 January 2027in 5 months

About the buyer

Lincolnshire County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48781000 · System management software package

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@lincolnshire-county-council.gov
Commercial Director	+44 •••• ••••••	••••••••@lincolnshire-county-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@lincolnshire-county-council.gov
Category Lead	+44 •••• ••••••	••••••••@lincolnshire-county-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@lincolnshire-county-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@lincolnshire-county-council.gov