Cross Justice Secure Mail (2026)

Tender description

The Authority wishes to engage with the market to help define requirements for a future competition. The headline requirement relates to the provision of national Secure Email, File Encryption and Disaster Recovery Service within the Ministry of Justice and participating Contracting Authorities across England, Wales, Scotland & Northern Ireland. Lot 1: It is the Authority’s intention, through this Market Engagement, to gather information to help define requirements for a future competition. Any costs or investments which are incurred in relation to this Market Engagement shall be the supplier’s responsibility and the Authority shall have no liability for any such costs or investments. The Cross Justice Secure Mail (previously known as Criminal Justice Secure eMail) (“CJSM”) has been in operation for over 20 years. The service enables OFFICIAL information to be communicated between assured organisations, both in the public and private sector, such as the Crown Prosecution Service, victim support organisations, the police, probation, legal representatives, private prisons, and others. In 2022 the existing CJSM system was re-platformed to the public cloud and full disaster recovery service added. The existing CJSM service is hosted on MS Azure and hosted mailboxes are on Dovecot. Connectivity for Office 365 and Google Suite has been provided since the 2022 along with a partial roll out of multi factor authentication for webmail users. Users are supported by a dedicated CJSM Helpdesk (8am to 7pm Monday to Friday providing first and second line support with third line support as and when required) and an information website. The only parts of the CJSM Service not delivered externally are the information site (owned by the MOJ) and the assurance process new applicant organisations must complete and renew every 3 years. CJSM volumetrics: • over 8,000 connected organisations • over 12,000 connected domains • over 660,000 individual users per annum • over 44,000,000 emails relayed each year CJSM Service core products: • Onboarding and assurance include processes and systems by which organisations join CJSM • Directory of all users external to central government/police • Closed community email service consisting of: o An SMTP relay providing connectivity between organisations’ email servers o A cloud gateway for connecting organisations using Office 365 and G Suite o Hosted Webmail for organisations who cannot connect via the SMTP relay/Cloud Gateway o Delegated administration tools to allow organisations to manage their own users Future CJSM Service enhancements: • Technical security checks • Enhanced assurance function • Increased user access to the CJSM Directory • Integration with Gov Notify • Enhanced data analysis • Additional Services procured through contract change process/Statements of Work • Continuous improvement (modernisation/development of CJSM service) in response to external service environment and market developments • Option for secure document storage Additional information: Indicative CJSM Procurement Milestones: PIN Published: March 2024 Start of Procurement: July 2024 Full-Service Commencement: TBC To express your interest or if you want to gain additional information about this market engagement event and/or procurement, please send an email to ccmdtechnologyanddigital@justice.gov.uk stating: • Company Name • Your Name • Contact Email • Sourcing Reference Number