Scotland’s Domestic Abuse and Forced Marriage Helpline

Tender description

The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland’s Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: · Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; · Provide specialist advice and signposting in relation to domestic abuse and forced marriage; · Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service. Lot 1: The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotland’s Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to those experiencing domestic abuse and forced marriage, and to those contacting the service on their behalf. The main objectives of the service are to: · Provide free, 24 hour, 365 days a year, specialist domestic abuse and forced marriage support service; · Provide specialist advice and signposting in relation to domestic abuse and forced marriage; · Be accessible to anyone who needs the service; Provide confidentiality and anonymity to anyone using the service. Additional information: The contract is anticipated to run for a period of 2 years with the option to extend for 3 years, at the sole discretion of Scottish Ministers.