Awarded contract

Call Back Assist, Install, Licences, Support & Maintenance

Details

Buyer
WARWICKSHIRE POLICE
Supplier(s)
Zetron Limited
Value
GBP 134,495
Duration
3 years
Topic
Software package and information systems
Published
8 March 2024
Source
uk:contracts_finder

Tender description

The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.

Timeline

  1. Award published8 March 2024
    Current notice
  2. Award date1 April 2024
  3. Contract expiry date31 March 2027in 7 months

About the buyer

WARWICKSHIRE POLICE is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems
  • 51340000 · Installation services of line telephony equipment
  • 64210000 · Telephone and data transmission services

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Decision makers

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