Moodle Hosting

Tender description

The university wishes to migrate its current Moodle provision to SaaS and seeks the services of a hosting company that has the expertise and resources required to meet our maintenance and technical support needs, ideally a Moodle Certified Partner. Lot 1: The key objectives and deliverables of this project are: 1.Migrate our Moodle environment to SaaS hosting. The chosen supplier will: •Provide development, test, and live instances of Moodle •Monitor and maintain our database, servers, and back-ups. •Upgrade our systems and additional plug-ins •Configure, maintain, and develop Moodle integration end points •Troubleshoot problems and faults. •Apply security patches to ensure that our VLE is not vulnerable to cyber-attacks. •Act as a ‘trusted partner’ to proactively alert us to new technical developments, features and functionality, provide guidance on best practice, develop customisations, and share information on relevant trends in the sector to guide future VLE and Digital Learning strategy 2.Documentation/guidance for the Digital Learning Team on escalating problems and faults that they are unable to resolve to the third party. 3.Processes for notification, testing, scheduling and approval of upgrades and configuration changes 4.Academic staff and student user comms and guidance on any changes to the look and feel of the Moodle user interface e.g., changes to menu/block locations, terminology, and content creation processes