Closed tender

Professional voice services

Details

Buyer: Riverside
Value: GBP 45,000
Topic: Data and voice media
Published: 20 February 2023
Submission: 6 March 2023
Source: uk:contracts_finder

Tender description

TRG wish to appoint a supplier who can create a professional, unique, consistent and on-brand calling experience This will include creating an 'audio style guide' for TRG, Review all existing in-queue messaging and provide professional services support to refine and improve based on our needs, Reduce customer wait times within our IVR and iIVR through the removal of unnecessary content, Provide scripting, voice, and music within our IVR and iIVR, Enable channel deflection and promotion/service awareness and improvements, Provide an on-going managed service, helping TRG respond to the needs of our customers and colleagues in-line with our business objectives. Additional information: All documentation relating to this project can be found by registering at https://riversource.wax-live.com

Timeline

Completed: Tender published20 February 2023
Current notice
Completed: Submission date6 March 2023

About the buyer

Riverside is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

32583000 · Data and voice media

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@riverside.gov
Commercial Director	+44 •••• ••••••	••••••••@riverside.gov
Procurement Manager	+44 •••• ••••••	••••••••@riverside.gov
Category Lead	+44 •••• ••••••	••••••••@riverside.gov
Senior Buyer	+44 •••• ••••••	••••••••@riverside.gov
Contracts Manager	+44 •••• ••••••	••••••••@riverside.gov

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