Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS
Details
- Topic
- Office-support services
- Published
- 14 February 2023
- Submission
- 17 March 2023
- Source
- uk:find_a_tender
Tender description
SERVICES AGREEMENT RELATED TO PROVISION OF OUT OF HOURS CONTACT CENTRE AND RPaaS Lot 1: To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale Proposal includes the following services; • Fully managed OOH service covering the existing opening hours of 4.30pm- • 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and • all Bank Holidays 24hr • All systems and licenses relevant to the delivery of the service • Automated Management information • Monthly service review meetings • KPIs as per the current contract Resource and Planning • Forecasting and Planning • Long term capacity Planning • Short term Planning • Performance Analysis • Scheduling • Holiday Management • WFM Administration • Intraday Performance Management • Reporting
Timeline
- Completed: Tender published14 February 2023Current notice
- Completed: Submission date17 March 2023
About the buyer
Rochdale Metropolitan Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79500000 · Office-support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@rochdale-metropolitan-borough-council.gov |
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