Awarded contract

Provision of Out of hours support for the computing and distribution Helpdesk

Details

Buyer: The Open University
Supplier(s): Norman Managed Services
Value: GBP 550,000
Topic: Telephone-answering services
Published: 15 February 2023
Source: uk:find_a_tender

Tender description

The Open University's Student Computing and Distribution Helpdesk (SCDHD) are appointing an 3rd party to provide out of hours (OOH) support. Lot 1: The OU Helpdesk receives contact from students providing both technical and non-technical support when using any module software or University programmes, as well as monitoring for any welfare or safeguarding concerns. The OU has now extended support of students to 24/7 via different channels

Timeline

Completed: Award published15 February 2023
Current notice
Completed: Award date20 April 2023

About the buyer

The Open University is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79510000 · Telephone-answering services
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@the-open-university.gov
Commercial Director	+44 •••• ••••••	••••••••@the-open-university.gov
Procurement Manager	+44 •••• ••••••	••••••••@the-open-university.gov
Category Lead	+44 •••• ••••••	••••••••@the-open-university.gov
Senior Buyer	+44 •••• ••••••	••••••••@the-open-university.gov
Contracts Manager	+44 •••• ••••••	••••••••@the-open-university.gov