Awarded contract

Provision of Out of hours support for the computing and distribution Helpdesk

Details

Buyer: The Open University
Supplier(s): Norman Managed Services
Value: £550,000
Topic: Telephone-answering services
Published: 15 February 2023
Source: uk:find_a_tender

Tender description

The Open University's Student Computing and Distribution Helpdesk (SCDHD) are appointing an 3rd party to provide out of hours (OOH) support. Lot 1: The OU Helpdesk receives contact from students providing both technical and non-technical support when using any module software or University programmes, as well as monitoring for any welfare or safeguarding concerns. The OU has now extended support of students to 24/7 via different channels

Timeline

Completed: Award published15 February 2023
Current notice
Completed: Award date20 April 2023

About the buyer

The Open University is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@the-open-university.gov
Commercial Director	+44 •••• ••••••	••••••••@the-open-university.gov
Procurement Manager	+44 •••• ••••••	••••••••@the-open-university.gov
Category Lead	+44 •••• ••••••	••••••••@the-open-university.gov
Senior Buyer	+44 •••• ••••••	••••••••@the-open-university.gov
Contracts Manager	+44 •••• ••••••	••••••••@the-open-university.gov