Awarded contract

Customer Portal and Customer Relationship Management System

Details

Buyer
Renfrewshire Council
Supplier(s)
Granicus-Firmstep Ltd
Value
GBP 532,120
Topic
Customer Relation Management software development services
Published
14 December 2023
Source
uk:public_contracts_scotland

Tender description

This is a Contract Award Notice for the Customer Portal and Customer Relationship Management System. This procurement is a Call off from Crown Commercial Service GCloud 13 Framework Agreement (RM1557.13). The Customer Portal and Customer Relationship Management System allows customers to access a range of services via My Account single, integrated solution online self-service Customer Portal and Customer Relationship Management (CP/CRM) system. This is a Contract Award Notice for the Customer Portal and Customer Relationship Management System. This is a Call-off from the Crown Commercial Services (CCS) GCloud 13 Framework Agreement (RM1557.13). The Customer Portal and Customer Relationship Management System allows customers to access a range of services via My Account single, integrated solution online self-service Customer Portal and Customer Relationship Management (CP/CRM) system.

Timeline

  1. Award date8 November 2023
  2. Award published14 December 2023
    Current notice

About the buyer

Renfrewshire Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72212445 · Customer Relation Management software development services
  • 79342300 · Customer services

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

Related topics

Topics related to Customer Portal and Customer Relationship Management System, ranked by notice volume.

View all topics
TopicCountValue
  1. CRM Tenders and Contracts
    2,267
    £81.3bn
  2. Customer Service Tenders
    829
    £25.7bn

Related buyers

Buyers similar to Renfrewshire Council.

View all buyers
BuyersCountValue
  1. Perth & Kinross Council
    212
    £257.4m
  2. Fife Council
    194
    £202.8m
  3. Aberdeenshire Council
    186
    £991.8m
  4. The City of Edinburgh Council
    165
    £1.0bn
  5. South Ayrshire Council
    151
    £29.4m
  6. Argyll and Bute Council
    144
    £38.6m
  7. North Lanarkshire Council
    139
    £1.9bn
  8. Glasgow City Council
    133
    £2.2bn
  9. East Ayrshire Council
    130
    £194.4m
  10. North Ayrshire Council
    126
    £329.2m

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.

Try for free