Knowledge Based Verification Questions for Gov.UK One Login & DWP

Tender description

Work done so far These requirements have been derived from the overarching business needs (from both the DWP and GDS) as well as the outcomes from the Discovery and Alpha stage work that has preceded this request. Which phase the project is in Beta Existing team DWP operates in a multi-disciplinary environment for digital solutions. Teams consist of various digital agile roles with a combination of permanent and external supplier resources. The preferred supplier will be expected to collaborate with DWP prior to each individual Statement of Work. Address where the work will be done The DWP team is based in Sheffield. Working arrangements The project team can work hybrid but will be expected to travel to Sheffield as and when required. Provide more information about your security requirements: Baseline Personnel Security Standard (BPSS) Latest start date 2023-05-09 Enter the expected contract length: 6 months Extension period: 3 months Are you prepared to show your budget details?: Yes Indicative maximum: 901232 Provide further information: £901,232 (excluding VAT) has been governed for this work, but the contract will have the ability to award up to £1,081,478 (subject to further governance). Confirm if you require a contracted out service or supply of resource Contracted out service: the off-payroll rules do not apply Summary of work The Government Digital Service (GDS) is seeking to work with other government departments to strengthen the availability of different options / challenges they can present customers to enable them to pass online identity checks. GDS want to consume Knowledge Based Verification (KBV) questions from the DWP, and this opportunity will deliver on behalf of DWP into GOV.UK Login. Where the supplied staff will work No specific location (for example they can work remotely) Why the work is being done This work has been informed by the Department for Work & Pensions (DWP) and the GDS programme ‘Gov.UK One Login’ who are working together to build a common identity solution for citizens to prove who they are online and enable them to access Government digital services. Broadly this work encompasses the completion of analysis, design, and development to enable the existing KBV service to be exposed via a common, production interface to both the internal Dynamic Trust Hub and the external GOV.UK One Login Identity Verification platforms. Core capabilities for the proposed contract include, but are not limited to: ● user experience and design ● performance analysis and data ● service delivery ● software development ● user research The business problem you need to solve Strengthen the availability of different options / challenges GDS can present customers as a part of the online journey by allowing customers to answer DWP specific KBV questions. First user type: Citizen Enter more details about this user type: As a citizen I need to answer KBV questions when registering for GOV.UK One Login, so that I can access the government services I need. Questions and Clarifications 1. Can you define what is meant by elevated data security standards? Is it a particular level that is required to have operated with? DWP security measures are typically higher than private sector, e.g. requiring Cyber Essentials Plus. BPSS is the minimum level of security clearance required. Last Updated: 20 February 2023, 17:22 2. Can you please clarify what is required in a good response to the 2nd Essential Skill? For example, do you expect a response which evidences an engagement with a single client over multiple teams and multiple locations, or do you expect examples of multiple teams engaged with multiple clients across multiple locations? Is there a specific reason why you have limited this to UK locations only? This project feels like a single team engagement, albeit engaged with both GDS and DWP concurrently, so I wonder how this skill is eve relevant to the project going forward? An example of engagement with a single client over multiple teams and multiple locations is fine. No reason for UK only, but primarily DWP only works with UK based teams but there’s a dependency on whether DWP data is shared and the sensitivity of that data. It helps us get an idea of how you manage delivery across multiple teams simultaneously. It helps us understand how you best scale. Last Updated: 20 February 2023, 17:20 3. Please may I confirm if the contract duration is 3 months or 6 months? The expected contract length is 6 months, with an optional extension of up to 3 months. Last Updated: 20 February 2023, 17:18 4. Regarding supplier responses to Essential Skills & Experience plus Nice to Have questions, do the authority require individual word document files for each answer or can all answers be contained in one single word document? All answers can be contained in one single word document. Last Updated: 20 February 2023, 17:08 5. Could you please inform us what level of security clearance is required? Our proposed team would be a distributed team with UK-located consultants and nearshore team members (Hungary, Lithuania or Romania). Is it acceptable for you, and what level of security clearance is required for the nearshore team members BPSS security clearance is required. Nearshore team members wouldn’t be acceptable as part of the distributed team. The Advert states they would be required to travel into the office when required and DWP will not pay expenses for nearshore team members. Last Updated: 20 February 2023, 17:06