Expression of Interest for the provision of Community Crisis and Discharge Support Service

Tender description

The community and discharge support service provide support for Norfolk and Waveney individuals to access low level support to remain safe within the community. The service will also support individuals to be discharged safely from any Community or NHS bed back to their place of residence. Lot 1: NHS Norfolk and Waveney ICB seek expressions of interest for the Provision of a Community Crisis and Discharge Support Service.<br/><br/>The service will have 2 distinct areas of support, the first being a volunteer led community support offer which is open to anyone who needs low level community support for a short period (c. maximum 2 weeks) weeks to support them to overcome a situation. The second element is a more complex support offer for those individuals where volunteer support wouldn’t be appropriate, this could be to support a more supportive discharge process for individuals within a NHS or community bed, or for individuals in the community (in their own home or other community settings) whose circumstances are slightly more complex so require an individual with a different skill set to support them.<br/>Service delivery model - The operating model is for the provider(s) to develop and describe how they will operate and deliver the service based off the rest of the summary, and will be outcomes focused, however there are areas of the model we would like to see, which are.<br/>• Support the “single point of access” approach and move to a single operating system for managing the service, the preferred option would be NVH (Norfolk Volunteer Hub)<br/>• As part of the “single point of access” operate a triage function to ensure the correct level of support is offered to all<br/>• Develop and operate a framework approach so new providers can be appointed quickly to support the model at the lead providers’ risk<br/>• Move to a single number, single access details, and promote those changes<br/>• Deliver a two-tier system made up of volunteers for the low-level community support and more skilled individuals for the complex and discharge support element of the model<br/>• To ensure the new model delivers a service that meets the outcomes requested (see KPIs later in summary)<br/>• To work together with other providers to ensure that any risk is minimised and to create greater diversity and equality within the service delivery<br/>• To innovate to ensure those harder to reach rural areas are supported equally as more urban areas<br/>• To support a large number of volunteers and ensure they are trained and incentivised (see staff and supervision in summary)<br/>• To work with commissioners once the contract has been awarded to design the final delivery model and service specification<br/>• Delivery of the service would be based on the most appropriate interaction for that individual so could be telephone, face to face or a mixture of the two.<br/>• For the discharge support there may be an element of entering an individual’s home prior to them leaving their current setting to ensure they can return home safely. Additional information: The service will have 2 distinct areas of support, the first being a volunteer led community support offer which is open to anyone who needs low level community support for a short period (c. maximum 2 weeks) weeks to support them to overcome a situation. The second element is a more complex support offer for those individuals where volunteer support wouldn’t be appropriate.