2022-2023-074 : Vouchers Tender

Tender description

MTVH is seeking a voucher provider to deliver on the requirement of various vouchers for residents and colleagues. This relationship will be managed by both the Empowering Futures team and the HR Rewards team. The voucher provider will be appointed on a 3-year contract, with the option for this to be extended for 1 year. MTVH is committed to developing and improving the financial resilience of our customers and has created a hardship fund which forms one key part of our overall support offer. Our Empowering Futures Team offers ‘wrap-around’ services to customers linked to financial wellbeing, debt, employment, health, food and fuel poverty and general tenancy sustainment. With the external pressures facing our customers around the cost-of-living crisis and high energy costs, we pledge to support our customers with the collaboration of local authorities, external agencies, and our suppliers. As a means of recognition, MTVH maintains a suite of loyalty awards, accessible by colleagues at various stages of their careers including, long-service awards, local achievement awards and our VIP Awards, for which colleagues will receive a corresponding voucher of a nominal amount. Scope of Services •A wide-ranging voucher offer is essential. It should include supermarkets and high street shops, with options for multi-shop vouchers •A clear process for delivery to ensure we have consistent and reliable service with upfront costs based on the order amount •A transparent ordering process with status updates, or the ability to track orders •Effective reporting tool, with monthly reports on orders •No minimum limit on vouchers (MTVH will not place an order less than £10) •Vouchers available should have a minimum expiry date of 12 months Lot 1: MTVH is seeking a voucher provider to deliver on the requirement of various vouchers for residents and colleagues. This relationship will be managed by both the Empowering Futures team and the HR Rewards team. The voucher provider will be appointed on a 3-year contract, with the option for this to be extended for 1 year. MTVH is committed to developing and improving the financial resilience of our customers and has created a hardship fund which forms one key part of our overall support offer. Our Empowering Futures Team offers ‘wrap-around’ services to customers linked to financial wellbeing, debt, employment, health, food and fuel poverty and general tenancy sustainment. With the external pressures facing our customers around the cost-of-living crisis and high energy costs, we pledge to support our customers with the collaboration of local authorities, external agencies, and our suppliers. As a means of recognition, MTVH maintains a suite of loyalty awards, accessible by colleagues at various stages of their careers including, long-service awards, local achievement awards and our VIP Awards, for which colleagues will receive a corresponding voucher of a nominal amount. Scope of Services •A wide-ranging voucher offer is essential. It should include supermarkets and high street shops, with options for multi-shop vouchers •A clear process for delivery to ensure we have consistent and reliable service with upfront costs based on the order amount •A transparent ordering process with status updates, or the ability to track orders •Effective reporting tool, with monthly reports on orders •No minimum limit on vouchers (MTVH will not place an order less than £10) •Vouchers available should have a minimum expiry date of 12 months Account Management (Essential elements) •A single Account manager with a proactive approach •Availability of support from 9 am to 5 pm, Monday to Friday minimum (working hours)