Travel Management Service

Tender description

Introduction & Framework Duration The TMC will be responsible for the booking, online and offline, and fulfilment of all business travel requirement including but not limited to, • Air/Flights. • Hotel Accommodation. • Conference Management Services, including ad hoc venue find when required. • Corporate Hospitality Services. • Trains. • Taxis. • Other associated travel peripherals, such as but not limited to visa's/passports/currency/airport parking. • Afterhours services, including a 24/7 helpline. • Traveller tracking. Management Information and reporting Cadent aims to develop a partnership with a TMC who can,  Implement an online tool, in conjunction with an offline service, empowering the business travel policy.  Train and communicate a travel services and peripherals, hotel accommodation and conferencing management services to all business entities and business departments as and when required.  Deliver the range of services within predefined agreed performance levels, service levels and quality levels.  Ensure contract deliverables are achieved on time in accordance with an agreed objectives or targets.  Provide support to travellers during emergencies (I.e. national disasters, acts of terrorism, wars, etc.)  Provide the services in a cost effective, flexible and efficient polite manner.  Help travellers that have unexpected changes in their itinerary (weather delays, strikes, etc.)  Ensure compliance to travel policy with every booking.  Strategically and proactively guide Cadent towards best practices, innovation and cost savings.  The Supplier will be responsible for providing relevant Management Information and reporting as requested by Cadent on a regular basis. Cadent will detail in the contract the types of MI that are required and where/when they shall be reported.  Ability for Cadent to access a self-serve service on reports.  Offer rate parity. Lot 1: Introduction & Framework Duration The TMC will be responsible for the booking, online and offline, and fulfilment of all business travel requirement including but not limited to, • Air/Flights. • Hotel Accommodation. • Conference Management Services, including ad hoc venue find when required. • Corporate Hospitality Services. • Trains. • Taxis. • Other associated travel peripherals, such as but not limited to visa's/passports/currency/airport parking. • Afterhours services, including a 24/7 helpline. • Traveller tracking. Management Information and reporting Cadent aims to develop a partnership with a TMC who can,  Implement an online tool, in conjunction with an offline service, empowering the business travel policy.  Train and communicate a travel services and peripherals, hotel accommodation and conferencing management services to all business entities and business departments as and when required.  Deliver the range of services within predefined agreed performance levels, service levels and quality levels.  Ensure contract deliverables are achieved on time in accordance with an agreed objectives or targets.  Provide support to travellers during emergencies (I.e. national disasters, acts of terrorism, wars, etc.)  Provide the services in a cost effective, flexible and efficient polite manner.  Help travellers that have unexpected changes in their itinerary (weather delays, strikes, etc.)  Ensure compliance to travel policy with every booking.  Strategically and proactively guide Cadent towards best practices, innovation and cost savings.  The Supplier will be responsible for providing relevant Management Information and reporting as requested by Cadent on a regular basis. Cadent will detail in the contract the types of MI that are required and where/when they shall be reported.  Ability for Cadent to access a self-serve service on reports.  Offer rate parity. Additional information: Suppliers must email box.itandcorporateservicestenders@cadentgas.com to register their interest so they can be added to our e-procurement system. This is how they will received the PQQ and submit for evaluation. The PQQ will be shared with supplier on the 4th December 2023 and submissions must be made by no later than 22nd December 2023.