Technology Enabled Care (TEC)

Tender description

The Authority is seeking to appoint a Technology Enabled Care (TEC) Delivery Partner to manage the delivery of Technology Enabled Care to residents to maximise their independence and transform our operating culture. The Royal Borough of Kingston (RBK) has an ambitious vision for the borough ‘To ensure residents will be able to maximise their independence and build resilience to live their best lives through access to a range of technology and digital aids’. Our aim is to utilise personalised technology as a core part of care and support to achieve enablement, empowerment and independence for local residents, delivering great quality care and making the most of our resources to reduce digital exclusion and health inequalities. Lot 1: The Authority is seeking to appoint a Technology Enabled Care (TEC) Delivery Partner to manage the delivery of Technology Enabled Care to residents to maximise their independence and transform our operating culture. The procurement will follow an Open Procedure under the Public Contracts Regulations 2015 (PCR) to source a provider for the provision of Technology Enabled Care (TEC). The overall aim of the commissioning activity is to seek to secure a TEC Delivery Partner to help RBK develop its core capabilities and to build an Operating Model which will deliver innovative solutions, keeps pace with the emerging technologies and evolves to meet the changing needs of the Council and the local community. Core capabilities include: Client and Service Management - oversight and strategic management to ensure that the TEC service can fulfil the Council’s priorities and objectives related to the delivery. Service element 1 : Innovation - supporting the Council to rapidly achieve specific outcomes and benefits and continuous development and improvement through innovation scanning. Service element 2 : Culture Change - ensuring full understanding of the impact of solutions, designing the change management plan, delivering the right training, ensuring clear communications and being ever mindful of residents’ needs. Service element 3 : Service Support and Continuous Improvement – being guided by market insights, procuring the right solution, ensuring adherence to technology standards, interoperability with existing systems and unique user needs. Installation and maintenance Page 5 to 7 of the solution, ongoing monitoring and tracking benefits over time. The contract term will be for a period of Five years (60 months) with an option to extend for a further period of One year (12 months). The anticipated contract commencement date will be 1st October 2023