Front-Line Colleague App Platform

Tender description

Procurement of Front-Line Colleague App Platform, Development, and Support Lot 1: Northern Trains Limited (Northern) are looking for an experienced supplier to provide expertise and resource to enable Northern to implement a low code/no code mobile app development platform, develop release 1 of a mobile app to enable front-line colleagues provide quality customer service to Northern customers, and to provide ongoing third line support for the platform and app. The implementation service for the platform should include training for Northern staff in the use of the platform and how to undertake continuous improvement in the app. Ongoing support for the platform should include further support and training to Northern staff in the use of the platform. Optionally Northern may choose to seek additional support from the supplier for the development and extension of the mobile app for future releases.