Expired contract

Customer Performance Measurement Framework

Details

Buyer: National Highways Limited
Supplier(s): KPMG LLP
Value: GBP 140,000
Duration: 5 months
Topic: Design and execution of research and development
Published: 20 November 2023
Source: uk:contracts_finder

Tender description

Customer Performance Measurement Framework - procure consultancy support to help develop a customer performance measurement framework to drive customer centric improvements and further embed the connection of our people to the contribution they make to improving customer satisfaction. This will support improvement in our 'meeting the needs of all users' KPI as measured by the Transport Focus Strategic Roads User Survey (SRUS).

Timeline

Completed: Award date2 November 2023
Completed: Award published20 November 2023
Current notice
Completed: Contract expiry date31 March 2024

About the buyer

National Highways Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

73300000 · Design and execution of research and development

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@national-highways-limited.gov
Commercial Director	+44 •••• ••••••	••••••••@national-highways-limited.gov
Procurement Manager	+44 •••• ••••••	••••••••@national-highways-limited.gov
Category Lead	+44 •••• ••••••	••••••••@national-highways-limited.gov
Senior Buyer	+44 •••• ••••••	••••••••@national-highways-limited.gov
Contracts Manager	+44 •••• ••••••	••••••••@national-highways-limited.gov