Improving social worker experience of the Child Protection Information Sharing service (CP-IS)

Tender description

About adding context and requirements test Work done so far A previous CP-IS discovery included user research which highlighted the issues social workers have with the system. For the report to Parliament, back office staff at the LAs were also spoken to and confirmed the burdens on them of data cleansing to ensure data matches are correctly made, freeing up social worker time to spend with families. This highlighted the issues but we want to understand the extent of the burdens on social workers and business support and to identify potential solutions. Which phase the project is in Discovery Existing team The DfE team will consist of three policy colleagues, all trained in agile project delivery who will be available to provide steers, insights and results of the previous work, as needed. The DfE policy team is based at DfE offices across the country and meetings are predominantly held on Microsoft Teams. The team would like to meet weekly for updates on the work so far and for show and tells to be presented by the successful supplier every two weeks. These will be to colleagues in DfE, NHS England and DHSC. There will also be an NHS England team to liaise with for access to the CP-IS to understand the architecture of the system and how it works. Meetings with them are also expected to be using Microsoft Teams. Address where the work will be done Supplier’s own premises/Remote working The supplier may need to travel throughout the UK to successfully deliver the outcomes, e.g. user research, however the decision as to how this is performed is at the bidder’s discretion. Working arrangements The Department and successful supplier will agree a statement of work (SOW) which will contain the required outcomes, acceptance criteria and milestones alongside additional detail on the working arrangement, such as quality standards to be met by the supplier. All shortlisted bidders will be asked to provide a total price for delivery of the SOW. We expect day-to-day delivery to be governed by standard agile delivery techniques. Provide more information about your security requirements: Baseline Personnel Security Standard (BPSS) Latest start date 2024-01-16 Enter the expected contract length: 6 months Special terms and conditions Bidders must respond to the opportunity using the response template found within the project attachments. DfE only require responses to the essential and nice to have criteria at stage 1. The maximum character count of 750 includes spaces. Special terms and conditions In order to participate in this opportunity, DOS6 awarded suppliers should have followed all necessary registration steps through the Public Procurement Gateway, operated by Crown Commercial Service (CCS). Please follow instructions sent to you at the email address supplied during the DOS6 application process. Special terms and conditions The Supplier shall ensure that no Supplier Staff who discloses that they have a Relevant Conviction, or who is found to have any Relevant Convictions (whether as a result of a police check or through the vetting procedure of HMG Baseline Personnel Security Standard or through the Disclosure and Barring Service (DBS) or otherwise), is employed or engaged in any part of the provision of the Services without the prior written approval of the Buyer. Subject to the Data Protection Legislation, the Supplier shall disclose the results of their vetting process, immediately to the Buyer. The decision as to whether any of the Supplier’s Staff are allowed to perform activities in relation to the Call Off Contract, is entirely at the Buyer’s sole discretion. The Supplier shall be required to undertake annual periodic checks during the Call Off Contract Period of its Staff, in accordance with HMG Baseline Personnel Security Standard so as to determine the Supplier Staff suitability to continue to Framework Schedule 6 (Order Form Template, Statement of Work Template and Call-Off Schedules) 5 provide Services under the Call Off Contract. The Supplier shall ensure that any Supplier Staff who discloses a Relevant Conviction (either spent or unspent) or is found by the Supplier to have a Relevant Conviction through standard national vetting procedures or otherwise, is immediately disclosed to the Buyer. The Supplier shall ensure that the individual staff member immediately ceases all activity in relation to the Call Off Contract, until the Buyer has reviewed the case, on an individual basis, and has made a final decision. Where the Buyer decides that a Supplier Staff should be removed from performing activities, as a result of obtaining information in relation to the Call Off Contract, or for any other reason, the Supplier shall promptly and diligently replace any individual identified. Special terms and conditions The Department’s expectation is that expenses will not be paid for this opportunity. Special terms and conditions The latest start date will be outlined in the statement of work which will be shared with shortlisted bidders at stage 2. Except for in exceptional circumstances, and as agreed with the buyer. Special terms and conditions Service provider resources must work within the United Kingdom unless agreed by the Department on an individual basis. Departmental equipment must not be taken abroad or access the departmental network whilst outside the United Kingdom unless agreed by the Department on an individual basis. Special terms and conditions The Department’s approach to pricing mechanism for this opportunity will be ‘Fixed Price’ however we reserve the right to use any of the other approaches as listed in the call-off charges section. Special terms and conditions General Information Standard Framework and Call Off Terms and Conditions will apply Suppliers must agree to all DFE security clearance policies and processes. Suppliers must comply with the Regulation (GDPR) Regulation May 2018; the (DPA) Act 2018, the Law Enforcement Directive and any subsequent amendments/changes to date including providing sufficient guarantees to meet the requirements of GDPR in line with Procurement Policy Note (PPN) 02/18 May 2018 which updates PPN 03/17 All Project-Specific IPRs (as defined) and the Deliverables shall vest in the Buyer unconditionally and immediately upon their creation. Special terms and conditions Suppliers will be required to undertake Financial and Security Due Diligence as part of the tender process, prior to award. Special terms and conditions Non-Solicitation Clause: 1.1 The Supplier shall not, either directly or indirectly, by or through itself, its affiliate, its agent or otherwise, or in conjunction with its affiliate, its agent or otherwise, whether for its own benefit or for the benefit of any other person solicit, entice or induce, or endeavour to solicit, entice or induce, any employees of the Buyer who are employed or engaged in the performance of the Services with a view to employing or engaging the employee of the Buyer during the Call-Off Contract Period and for a period of [9 months] thereafter. 1.2. Notwithstanding clause 1.1 the Supplier may employ or engage any employees of the Buyer which have responded directly to a bona fide recruitment drive either through a recruitment agency engaged by the Supplier or via an advertisement placed publicly by the Supplier (either in the press, social media, online or in trade and industry publications). Write the term or acronym: CP-IS Write the term or acronym: LA Write the term or acronym: NHSE Write the term or acronym: DHSC Write the term or acronym: CSC Explain the term or acronym: Child Protection Information Sharing service Explain the term or acronym: Local Authority Explain the term or acronym: NHS England Explain the term or acronym: Department of Health and Social Care Explain the term or acronym: Children’s Social Care Are you prepared to show your budget details?: Yes Indicative maximum: 333333 Provide further information: The Department has a maximum budget of £333,333 ex VAT (£400,000 inc VAT) for this opportunity. Budget approval is subject to DfE governance and approvals and DfE does not commit to any minimum spend on this contract. Shortlisted bidders will be provided with a pricing document to submit a total price for delivery at stage 2. Confirm if you require a contracted out service or supply of resource Supply of resource: the off-payroll rules may apply Summary of work The Child Protection Information Sharing Service (CP-IS) is a system that alerts social workers when children who are subject to a child protection plan, or are looked after, present at an unplanned health setting. Our research has shown that social workers do not see the benefits of CP-IS in the same way that health practitioners do and that the alerts and data matches can be a burden to local authorities. User research is needed to establish the extent of the issues for social workers. DfE require support to help shape the solutions. At present health practitioners receive useful information from CSC case management systems to help inform their interactions with children. Social workers receive a blank alert to advise of the interaction however there is a time burden on them to try and find out the details so they know if they need to act quickly. The aim is to identify the issues CSC have with CP-IS and shape solutions that can be implemented by NHSE in 24/25. Where the supplied staff will work No specific location (for example they can work remotely) Who the organisation using the products or services is Department for Education, NHS England Why the work is being done This work programme has come out of the recent report to parliament ‘Improving multi-agency information sharing.’ The discovery work completed for the report identified the potential for improvements to be made to the NHS England system, CP-IS, to enhance its usefulness for social workers and to reduce burdens on local authority (LA) business supports. These improvements aim to improve information sharing between LA children’s social care and health. In our published report to Parliament on improving information sharing, improvements to CP-IS were highlighted as a quick way to improve information sharing between health and social care – protecting vulnerable children. The plan is to complete discovery work by April 2024 to enable improvements to be implemented during financial year 24/25. The business problem you need to solve We want to understand more about the user experience of CPIS from the social care perspective. We have completed some discovery work on this previously, but on a small scale. The problems identified so far are below, but we want to understand this further and seek potential solutions. At present the system is deemed to add burdens to both social workers who receive minimal information from health and the business support at LAs, as data needs to be cleansed and updated to ensure matches are made between the LA case management systems and NHS Spine. Social workers receive an alert that a child on a child protection plan or who is looked after has attended an unplanned health setting, such as accident and emergency. However, these alerts do not give any detail to the social worker and seeking the information they need to plan next steps can take a long time to obtain. First user type: Social worker First user type: Business support staff at a local authority First user type: Healthcare professional First user type: Healthcare support staff at NHS England Enter more details about this user type: As a social worker I need to receive detailed information in a timely manner so that I know what to do to protect a child quickly. Enter more details about this user type: As a business support colleague in the LA I need the data on the LA case management system to match that on the NHS Spine, so that the amount of data cleansing I need to do is reduced. Enter more details about this user type: As a healthcare professional I need to know that a child is subject to a child protection plan or looked after, so that I can consider their presentation and flag any concerns to their social worker. Enter more details about this user type: As a healthcare support colleague at NHS England I need the data on the LA case management system to match the data on the NHS Spine so that CPIS is up to date with the status of children and the correct alerts can be sent to social workers.