Website Hosting and Support

Tender description

Go To Places currently manage a suite of 20 websites and smaller auxiliary sites. The websites have been built using Umbraco. We are looking for a long-term partner who will undertake the following work: • Website Hosting: Host the GTP suite of websites maintaining a minimum of 99.9% site availability. • Ongoing Support: Take on the ongoing maintenance and support of the frontend websites and the CMS, this includes: bug fixes, minor feature development and technical optimisation. • New Feature Development: Support us in improving the existing websites through the development of new features, functionality enhancements and design updates. Please submit your proposal by 5:30 pm on 27th October 2023. Your response must include: • A brief outline of your agency's current setup, to include capacity / resource to undertake the work, team makeup and skill sets, and an overview of current clients • Experience of Umbraco and front-end development • Experience of delivering DMO/tourism web solutions • A project outline showing how you would manage the migration from our current agency to yours • Your approach to identifying and managing risks during this migration • Your approach to the delivery of support and new feature development, including key processes and SLAs • Your approach to user acceptance testing and release management • Cost breakdown for: o Hosting o Ongoing support (assuming 20-30h/month, to be reviewed quarterly) o New feature development (ad-hoc; please specify hourly or day rates)