Awarded contract

TfL 95743 Contact Centre Outsourced Services Framework

Details

Buyer: Transport for London
Supplier(s): 7 suppliers
Capita Business Services Ltd
Charles Novacroft
Hinduja Global Solutions UK Limited
Journeycall Limited,
Marston (Holdings) Ltd
Orbis Project Ltd
ResQ Limited
Value: 2,312,000,000
Topic: Office-support services
Published: 5 October 2023
Source: uk:find_a_tender

Tender description

This is Lot A: Contact Centre Outsourced Service - Lot A - Full Service Contact Centre Full Service to include Call Handling, Correspondence and Card Fulfilment and Technology Lot B: Contact Centre Outsourced Service - Lot B - Contact Handling Contact Centre - Call Handling Lot C: Contact Centre Outsourced Service - Lot C - Fulfilment Contact Centre - Fulfilment (Correspondence and Card Handling) Lot D: Contact Centre Outsourced Services - Lot D - Technology Contact Centre - Technology

Timeline

Completed: Award date1 May 2023
Completed: Award published5 October 2023
Current notice

About the buyer

Transport for London is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79500000 · Office-support services
79510000 · Telephone-answering services
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@transport-for-london.gov
Commercial Director	+44 •••• ••••••	••••••••@transport-for-london.gov
Procurement Manager	+44 •••• ••••••	••••••••@transport-for-london.gov
Category Lead	+44 •••• ••••••	••••••••@transport-for-london.gov
Senior Buyer	+44 •••• ••••••	••••••••@transport-for-london.gov
Contracts Manager	+44 •••• ••••••	••••••••@transport-for-london.gov