UX Designer - 1

Tender description

Summary of the work Shared Channels Experience (SCE) is leading the transformation of consistent experiences for colleagues and customers driven by life events and other user needs, regardless of channel or service line. Enabling safe, efficient, inclusive and consistent journeys across DWP. ​ Specialist role Designer Expected Contract Length 12 Months Latest start date Monday 23 January 2023 Early Market Engagement N/A Who Speclialist Work With The exisiting DWP consists of a mix of DWP colleagues & third party resources. What Specialists Work On The Designer will work on the DWP Customer View Project. The Customer View Project is an Online Self Service Interface making it wasy for customers to self serve enquiries. Skills & Experience • Experience of working to GDS principles • Experience of delivering agile methodolody in a fast paced, evolving environment • Experience of simplifying technical information for non technical audiences • Experience of using research data and analytics to understand user needs • Experience of applying technical knowledge to create and design workable prototypes • Experience of designing products with accessibility needs in mind • Familiarity with WCAG 2.1 guidelines and designing to meet AA standards • Experience of working within the Public Sector environment Nice to Haves • Experience of working in blended teams • Experience of delivering at scale Work Location The Services will be aligned to a DWP Technology Hub (to include Manchester, Newcastle, London, Leeds or Blackpool) as agreed prior to commencement of each service, the majority of the DWP Digital Workforce are currently working from home and this is anticipated to continue. Working Arrangments 2 Days at a DWP Technology Hub & 3 Days working from home. Security Clearance Supplier will be subject to the Department Security Standards and will be BPSS cleared as a minimum prior to commencement of the contract. No. of Specialists to Evaluate 3 Cultural Fit Criteria • Experience of working within cross fucntional teams • Experience of working with similar size organisations Assessment Method • Interview • Presentation Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers 1. What is the maximum budget on day rate The authority has not set a maximum day rate however we expect it to be in line with market rates. 2. Is there an incumbent There is no current incumbent 3. “2 Days at a DWP Technology Hub & 3 Days working from home”Please can you specify which hub location/s this will be? The ITT states the Leeds technology hub. 4. Can you provide more information about the budget range for the day rate? No 5. Can you confirm if the location for this role can be 2 days a week at the 2 Days at a DWP Technology Hub in London? The DWP Hub location for this role is Leeds