IT Support Services

Tender description

Ferguson Marine is seeking proposals from qualified and experienced Information Technology Service Support Delivery organisation. Their goal will be to deliver proactive, progress and cost-effective service of Information Technology Support Services, to Ferguson Marine, the employees and all other users of Information Technology service in the execution of Ferguson Marine’s operational business. Lot 1: Ferguson Marine is seeking proposals from qualified and experienced Information Technology Service Support Delivery organisation. Their goal will be to deliver proactive, progress and cost-effective service of Information Technology Support Services, to Ferguson Marine, the employees and all other users of Information Technology service in the execution of Ferguson Marine’s operational business. Summary of Requirements The awarded vendor will: - Be responsible for the proactive, progressive support and maintenance of Ferguson Marine’s IT infrastructure & services (see section 9 for details) - Support Ferguson Marine’s Information Technology users (within the scope of the agreement) in their day-to-day use of Information Technology - Aid Ferguson Marine in achieving a progressive, productive use of Microsoft Office 365 functionality and integrated services - Be an integral part of maintaining and testing the company’s business continuity readiness, including: - Support automated connectivity failover options - A comprehensive tested backup and restoration plan and implementation of the necessary services and infrastructure to facilitate this plan - Design out single points of failure - Proactive and progressive maintenance of Ferguson Marine’s SAM and HAM (Software and Hardware Asset Management) database - Work with both Ferguson Marine and their incumbent Business Partner(s) or new partners, to implement Ferguson Marine Information Technology business applications and services - Proactively and comprehensively liaise with the Senior IT Manager There is no requirement for a fully managed Information Technology service