Awarded contract

Helpdesk Function

Details

Buyer: High Speed Two (HS2) Ltd
Supplier(s): FOUNDEVER GB LIMITED
Value: GBP 6,800,200
Duration: 4 years
Topic: Helpdesk services
Published: 27 January 2023
Source: uk:contracts_finder

Tender description

Contract award of the Helpdesk Function service, which manages all enquiries and complaints received by HS2 Ltd with the utmost compassion and empathy by providing clear, timely and accurate interactions with stakeholders. The service operates a 24-hour 365-day Public Helpdesk and Enquiries Centre and manages all related enquiries, acting as a first point of contact and as public facing representatives. The contract was awarded using the Crown Commercial Services Outsourced Contact Centre and Business Services framework agreement (RM6181 - Lot 1).

Timeline

Completed: Award published27 January 2023
Current notice
Completed: Award date4 February 2023
Next: Contract expiry date3 February 2027in 5 months

About the buyer

High Speed Two (HS2) Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72253100 · Helpdesk services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@high-speed-two-hs2-ltd.gov
Commercial Director	+44 •••• ••••••	••••••••@high-speed-two-hs2-ltd.gov
Procurement Manager	+44 •••• ••••••	••••••••@high-speed-two-hs2-ltd.gov
Category Lead	+44 •••• ••••••	••••••••@high-speed-two-hs2-ltd.gov
Senior Buyer	+44 •••• ••••••	••••••••@high-speed-two-hs2-ltd.gov
Contracts Manager	+44 •••• ••••••	••••••••@high-speed-two-hs2-ltd.gov