Awarded contract

Debt Collection Services - Live Debt

Details

Buyer: Dŵr Cymru Cyfyngedig.
Supplier(s): Advantis Credit Ltd, ORBIT CREDIT SERVICES LIMITED
Value: GBP 3,750,000
Topic: Collection agency services
Published: 23 January 2023
Source: uk:find_a_tender

Tender description

DCC is seeking an agency to provide Debt Collection Services - Live Debt. The agency will specialise in retrieving money owed by DCC’s customers. DCC will send unrecovered customer debt (domestic and commercial) to the agency once internal processes have been exhausted, or where it is considered that this has the best prospect of recovery. The agency will deliver the services and quality performance DCC requires for its customers, including identifying affordability issues, encouraging customer take-up of appropriate tariffs and commit to activity and quality performance metrics. Lot 1: Live Debt 1st Placement Debt Collection Services - Live Debt Lot 2: Live Debt 2nd Placement Debt Collection Services - Live Debt

Timeline

Completed: Award date29 April 2022
Completed: Award published23 January 2023
Current notice

About the buyer

Dŵr Cymru Cyfyngedig. is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79940000 · Collection agency services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@dwr-cymru-cyfyngedig.gov
Commercial Director	+44 •••• ••••••	••••••••@dwr-cymru-cyfyngedig.gov
Procurement Manager	+44 •••• ••••••	••••••••@dwr-cymru-cyfyngedig.gov
Category Lead	+44 •••• ••••••	••••••••@dwr-cymru-cyfyngedig.gov
Senior Buyer	+44 •••• ••••••	••••••••@dwr-cymru-cyfyngedig.gov
Contracts Manager	+44 •••• ••••••	••••••••@dwr-cymru-cyfyngedig.gov