Contact Centre as a Service - SSE Airtricity (Ireland)
Details
- Topic
- Call centre
- Published
- 24 January 2023
- Source
- eu:ted
Tender description
The Authority (SSE Airtricity) are looking to procure a SaaS based Contact Centre as a Solution to support it's business within Republic of Ireland and Northern Ireland. This solution is intended to replace the Authority’s existing Cisco PCCE system, which is approaching end of life. The Contact Centre solution should have the capability of providing a personalized experience to customers by executing inbound as well as outbound communication across a variety of channels. The requirement is for a SaaS solution where the ongoing provision and platform support will sit with the solution provider on a cloud platform for the duration of the contract. Lot 1: The Authority (SSE Airtricity) are looking to procure a SaaS based Contact Centre as a Solution to support it's business within Republic of Ireland and Northern Ireland. This solution is intended to replace the Authority’s existing Cisco PCCE system, which is approaching end of life. The Contact Centre solution should have the capability of providing a personalized experience to customers by executing inbound as well as outbound communication across a variety of channels. The requirement is for a SaaS solution where the ongoing provision and platform support will sit with the solution provider on a cloud platform for the duration of the contract
Timeline
- Completed: Award published24 January 2023Current notice
- Completed: Award date24 January 2023
About the buyer
Customer Solution Transformation - SSE Airtricity (Ref 2159) is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@customer-solution-transformation-sse-airtricity-ref-2159.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@customer-solution-transformation-sse-airtricity-ref-2159.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@customer-solution-transformation-sse-airtricity-ref-2159.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@customer-solution-transformation-sse-airtricity-ref-2159.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@customer-solution-transformation-sse-airtricity-ref-2159.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@customer-solution-transformation-sse-airtricity-ref-2159.gov |
4 similar open tenders
See more open tenders related to Contact Centre as a Service - SSE Airtricity (Ireland).
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
