SSCON6794 - Supply and support of Telecom optical and Networking equipment for the ESB Telecom National Network

Tender description

The Contracting Entity intends to procure a replacement technology vendor for its existing carrier national network. It is intended that contracts will be awarded based on each respective Lot as outlined below. Including Supply, Design, Implement, Spares Management, Field Support and 2nd and 3rd level remote support services. It is proposed that the Contract will include (non-exhaustive list – high level scope): Lot 1 – First Line Maintenance and Spare Inventory Management Description of services required: 1. Spares Inventory Management – Distribution of spare part to site within 4 hours Service Level Agreement (SLA). Return Material Authoriser to technology vendor (RMA Service). Manage and control stock levels and issue regular monthly reports and Inventory transactions. Also responsible for managing software levels on spare parts (Software and Firmware). 2. First Line Maintenance – Engineer on site within 4 hours, with nation-wide coverage. Service level agreement (SLA) is 24 for 7 for 365 days a year. Sites are typically Datacentres located in Dublin, ESB Core locations (21), PoP sites (50) and ESB Telecom customer sites. Lot 2 – Supply and support of Network Infrastructure (Hardware and Software) Description of services required: 1. ROADM – Supply of hardware and software, Commissioning, Provisioning and operational support of national optical platform 2. Layer 2and 3 - Supply of hardware and software, Commissioning, Provisioning and operational support of national network. 3. Management Estate (Element Node Manager, performance monitoring, Asset Management Lot 1: Lot 1 – First Line Maintenance and Spare Inventory Management The Contracting Entity intends to procure a replacement technology vendor for its existing carrier national network. It is intended that contracts will be awarded based on each respective Lot as outlined below. Including Supply, Design, Implement, Spares Management, Field Support and 2nd and 3rd level remote support services. It is proposed that the Contract will include (non-exhaustive list – high level scope): Lot 1 – First Line Maintenance and Spare Inventory Management Description of services required: 1. Spares Inventory Management – Distribution of spare part to site within 4 hours Service Level Agreement (SLA). Return Material Authoriser to technology vendor (RMA Service). Manage and control stock levels and issue regular monthly reports and Inventory transactions. Also responsible for managing software levels on spare parts (Software and Firmware). 2. First Line Maintenance – Engineer on site within 4 hours, with nation-wide coverage. Service level agreement (SLA) is 24 for 7 for 365 days a year. Sites are typically Datacentres located in Dublin, ESB Core locations (21), PoP sites (50) and ESB Telecom customer sites. Lot 2 – Supply and support of Network Infrastructure (Hardware and Software) Description of services required: 1. ROADM – Supply of hardware and software, Commissioning, Provisioning and operational support of national optical platform 2. Layer 2and 3 - Supply of hardware and software, Commissioning, Provisioning and operational support of national network. 3. Management Estate (Element Node Manager, performance monitoring, Asset Management As stated in the Pre Qualification Questionnaire available for download from www.etenders.gov.ie using CFT ID 2397571 Lot 2: Lot 2 – Supply and support of Network Infrastructure (Hardware and Software) The Contracting Entity intends to procure a replacement technology vendor for its existing carrier national network. It is intended that contracts will be awarded based on each respective Lot as outlined below. Including Supply, Design, Implement, Spares Management, Field Support and 2nd and 3rd level remote support services. It is proposed that the Contract will include (non-exhaustive list – high level scope): Lot 1 – First Line Maintenance and Spare Inventory Management Description of services required: 1. Spares Inventory Management – Distribution of spare part to site within 4 hours Service Level Agreement (SLA). Return Material Authoriser to technology vendor (RMA Service). Manage and control stock levels and issue regular monthly reports and Inventory transactions. Also responsible for managing software levels on spare parts (Software and Firmware). 2. First Line Maintenance – Engineer on site within 4 hours, with nation-wide coverage. Service level agreement (SLA) is 24 for 7 for 365 days a year. Sites are typically Datacentres located in Dublin, ESB Core locations (21), PoP sites (50) and ESB Telecom customer sites. Lot 2 – Supply and support of Network Infrastructure (Hardware and Software) Description of services required: 1. ROADM – Supply of hardware and software, Commissioning, Provisioning and operational support of national optical platform 2. Layer 2and 3 - Supply of hardware and software, Commissioning, Provisioning and operational support of national network. 3. Management Estate (Element Node Manager, performance monitoring, Asset Management As stated in the Pre Qualification Questionnaire available for download from www.etenders.gov.ie using CFT ID 2397571