2023/026 Provision of Outsourced Integrated Facility Management Services for Enterprise Ireland

Tender description

Enterprise Ireland proposes to establish a Single Party Framework Agreement for the provision of Outsourced Integrated Facility Management Services. The framework will include both scheduled services and call out cover in the event of system failures/urgent requirements. Critical events or equipment failure will demand a maximum 4 -hour response time. It will be an essential requirement of the framework that the appointed framework operator will provide call out cover and repairs within a 24-hour period in the event of a fault. The framework operator will fully comply with all statutory requirements (including but not limited to Health and Safety regulations) in the delivery of the services required under the framework (e.g. equipment maintenance). These requirements will be set out in the Scope of Requirements contained in the Tender Document at Stage 2. The framework operator will be required to maintain comprehensive records of all activities carried out to maintain the facilities. It will be a requirement of the framework that the successful framework operator demonstrates their ability to manage and to document the management of facilities in a regulated environment. Enterprise Ireland requires the appointment of a single facilities management service provider to manage and provide all of the above services, at its headquarters at The Plaza, East Point Business Park, Dublin 3, and also at its regional offices as follows: • Enterprise Ireland Offices, Shannon • Enterprise Ireland Offices, Cork • Enterprise Ireland Offices, Waterford • Enterprise Ireland Offices, Galway • Enterprise Ireland Offices, Athlone • Enterprise Ireland Offices, Sligo • Enterprise Ireland Offices, Dundalk Enterprise Ireland also has two further suites which require reactive maintenance only. They are: • Enterprise Ireland Offices, Tralee • Enterprise Ireland Offices, Letterkenny The full list of requirements is available in the documents. Applicants must associate themselves with the competition in order to access documents, ask and receive clarifications, and submit a response. All responses must be in a ZIP FILE format. Lot 1: Enterprise Ireland proposes to establish a Single Party Framework Agreement for the provision of Outsourced Integrated Facility Management Services. The framework will include both scheduled services and call out cover in the event of system failures/urgent requirements. Critical events or equipment failure will demand a maximum 4 -hour response time. It will be an essential requirement of the framework that the appointed framework operator will provide call out cover and repairs within a 24-hour period in the event of a fault. The framework operator will fully comply with all statutory requirements (including but not limited to Health and Safety regulations) in the delivery of the services required under the framework (e.g. equipment maintenance). These requirements will be set out in the Scope of Requirements contained in the Tender Document at Stage 2. The framework operator will be required to maintain comprehensive records of all activities carried out to maintain the facilities. It will be a requirement of the framework that the successful framework operator demonstrates their ability to manage and to document the management of facilities in a regulated environment. Enterprise Ireland requires the appointment of a single facilities management service provider to manage and provide all of the above services, at its headquarters at The Plaza, East Point Business Park, Dublin 3, and also at its regional offices as follows: • Enterprise Ireland Offices, Shannon • Enterprise Ireland Offices, Cork • Enterprise Ireland Offices, Waterford • Enterprise Ireland Offices, Galway • Enterprise Ireland Offices, Athlone • Enterprise Ireland Offices, Sligo • Enterprise Ireland Offices, Dundalk Enterprise Ireland also has two further suites which require reactive maintenance only. They are: • Enterprise Ireland Offices, Tralee • Enterprise Ireland Offices, Letterkenny The full list of requirements is available in the documents. Applicants must associate themselves with the competition in order to access documents, ask and receive clarifications, and submit a response. All responses must be in a ZIP FILE format.