Expired contract

DVSA Contact Centre Additional Capacity - Call Surges 2023

Details

Buyer: Driver and Vehicle Standards Agency
Supplier(s): FOUNDEVER GB LIMITED
Value: GBP 3,417,608
Duration: 3 years
Topic: Call centre
Published: 15 August 2023
Source: uk:contracts_finder

Tender description

Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.

Timeline

Completed: Award date17 July 2023
Completed: Award published15 August 2023
Current notice
Completed: Contract expiry date16 July 2026

About the buyer

Driver and Vehicle Standards Agency is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@driver-and-vehicle-standards-agency.gov
Commercial Director	+44 •••• ••••••	••••••••@driver-and-vehicle-standards-agency.gov
Procurement Manager	+44 •••• ••••••	••••••••@driver-and-vehicle-standards-agency.gov
Category Lead	+44 •••• ••••••	••••••••@driver-and-vehicle-standards-agency.gov
Senior Buyer	+44 •••• ••••••	••••••••@driver-and-vehicle-standards-agency.gov
Contracts Manager	+44 •••• ••••••	••••••••@driver-and-vehicle-standards-agency.gov