Security Screening Maintenance and Training

Tender description

This is an Award Notice for the SPCB to award a contract to a Contractor to provide maintenance, technical support and training provisions for security screening equipment at the Scottish Parliament Lot 1: This is an Award notice for the SPCB to appoint a Contractor to provide maintenance, technical support and training provisions for security screening equipment at The Scottish Parliament. Screening requirements are fulfilled using a range of equipment from manufacturers including Astrophysics, Rapiscan and Garrett. The contractor must be capable of maintaining all current equipment. To mitigate risk, the Contractor is required to provide a minimum of four scheduled maintenance service visits per year. The maintenance service inspections should include as a minimum: Machine Physical Inspection including visual checks of shielding Machine Functional Test including functional checks of warning devices and interlocks Software Functional Test Software upgrades on all equipment Recalibration Radiation Leakage Inspection Maintenance Certification All inspection, maintenance and repairs should be conducted by technicians who have a minimum of an electrical or mechanical qualification, a City and Guilds or equivalent. The technicians ideally will be certified by the manufacturers of the x-ray scanners being used. The Contractor is responsible for all necessary repairs, maintenance and inspections of the equipment to ensure it is performing the required function and is maintained in a safe condition at all times. The Contractor must ensure that comprehensive radiation leakage tests are carried out at least annually in line with UK Health Security Agency guidance. The contractor must provide technical support including telephone support and same working day emergency call-out response The contractor must offer a genuine manufacturer part replacement service (Astrophysics XIS and Rapiscan EMEA parts only) and maintain a supply of consumables and standard stock items. Training Requirements To meet the on-going training requirements of x-ray operators, the contractor offering must include a computer-based training (CBT) x-ray simulator. The CBT should have an up-to-date database of images, the ability to randomise the images and a review facility which shows both the X-ray image and a photograph of the item. To ensure the database can grow and be realistic, the CBT must be capable of importing images from the existing x-ray scanners. The CBT must also be able to replicate the unique Advanced Operator Control Panel (AOCP)” which is installed on the current X-ray scanners. To ensure training can fit around operational commitments and still fulfil the 6x6 requirement, the CBT must be web-based and available to use 24/7 It must be compatible with commonly used browsers including Microsoft Edge and Google Chrome. The CBT must be able to support at least 80 users and have administrator functions. Each user must have an individual profile which can be centrally managed by the administrator. Lot 1: This is an Award notice for the SPCB to appoint a Contractor to provide maintenance, technical support and training provisions for security screening equipment at The Scottish Parliament. Screening requirements are fulfilled using a range of equipment from manufacturers including Astrophysics, Rapiscan and Garrett. The contractor must be capable of maintaining all current equipment. To mitigate risk, the Contractor is required to provide a minimum of four scheduled maintenance service visits per year. The maintenance service inspections should include as a minimum: Machine Physical Inspection including visual checks of shielding Machine Functional Test including functional checks of warning devices and interlocks Software Functional Test Software upgrades on all equipment Recalibration Radiation Leakage Inspection Maintenance Certification All inspection, maintenance and repairs should be conducted by technicians who have a minimum of an electrical or mechanical qualification, a City and Guilds or equivalent. The technicians ideally will be certified by the manufacturers of the x-ray scanners being used. The Contractor is responsible for all necessary repairs, maintenance and inspections of the equipment to ensure it is performing the required function and is maintained in a safe condition at all times. The Contractor must ensure that comprehensive radiation leakage tests are carried out at least annually in line with UK Health Security Agency guidance. The contractor must provide technical support including telephone support and same working day emergency call-out response The contractor must offer a genuine manufacturer part replacement service (Astrophysics XIS and Rapiscan EMEA parts only) and maintain a supply of consumables and standard stock items. Training Requirements To meet the on-going training requirements of x-ray operators, the contractor offering must include a computer-based training (CBT) x-ray simulator. The CBT should have an up-to-date database of images, the ability to randomise the images and a review facility which shows both the X-ray image and a photograph of the item. To ensure the database can grow and be realistic, the CBT must be capable of importing images from the existing x-ray scanners. The CBT must also be able to replicate the unique Advanced Operator Control Panel (AOCP)” which is installed on the current X-ray scanners. To ensure training can fit around operational commitments and still fulfil the 6x6 requirement, the CBT must be web-based and available to use 24/7 It must be compatible with commonly used browsers including Microsoft Edge and Google Chrome. The CBT must be able to support at least 80 users and have administrator functions. Each user must have an individual profile which can be centrally managed by the administrator.