Awarded contract

Managed Services - Document Management and Contact Centre Services

Details

Buyer: Residential Tenancies Board
Supplier(s): Capita Customer Solutions Ltd
Value: EUR 2,803,349
Topic: Document management services
Published: 23 July 2023
Source: eu:ted

Tender description

Lot 1: Managed Services - Document Management and Contact Centre Services The Residential Tenancies Board (RTB) undertook a project to outsource its requirements for data management and contact centre services. The intention was to provide an efficient, timely and customer centred services for the processing of registration and dispute applications, payment of associated fees and the interface with its customers to handle daily contact. The project required a number of services which were divided into three lots: Lot 1: Document Management Services; Lot 2: Contact Centre; and Lot 3: Scanning Services.

Timeline

Completed: Award published23 July 2023
Current notice
Completed: Award date23 July 2023

About the buyer

Residential Tenancies Board is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72512000 · Document management services
75123000 · Administrative housing services
79512000 · Call centre
79999100 · Scanning services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@residential-tenancies-board.gov
Commercial Director	+44 •••• ••••••	••••••••@residential-tenancies-board.gov
Procurement Manager	+44 •••• ••••••	••••••••@residential-tenancies-board.gov
Category Lead	+44 •••• ••••••	••••••••@residential-tenancies-board.gov
Senior Buyer	+44 •••• ••••••	••••••••@residential-tenancies-board.gov
Contracts Manager	+44 •••• ••••••	••••••••@residential-tenancies-board.gov