Payment Service Provider & Merchant Acquirer

Tender description

Payment Service Provider & Merchant Acquirer are currently two separate contracts within the University and both are currently due to expire around June 2024 . Although historically this seems to have always been the case, UoB would like to understand from the market whether these two services can be delivered in whole by a single supplier going forward. Further to this, if there are a reason this can not be done, the UoB is looking to understand the markets position and rationale. Lot 1: To replace these services, the University is currently planning on competitively tender this requirement via the Open FTS procedure in order to gain unrestricted access to the supply chain. However, depending on the level of interest and feedback from this RFI, the route to market could be subject to change. The UoB is looking for a single supplier to deliver the following requirements: • To clearly separate student and commercial payment channels, with payments coming into separate bank accounts. • Student-facing payment portals must integrate with our student management and accounting systems (SITS/SAM) – clearly showing students the precise amount payable from their financial statement and available payment options. • Student-facing payment portals must also integrate with our accommodation system (StarRez), allowing payment of accommodation deposits and ad-hoc charges as well as the issue of payments to students where required. • An option to process payments from third parties (parents) on students’ behalf. • Student payment channels must capture metadata around the transaction including student / course information (ideally configurable by us), and relationship of payer to student, to enable simple/automated matching of payments received to student accounts and to support anti-fraud and money laundering controls • Ability to offer students and their parents a range of payment methods, including card payment and bank transfer (using an online portal to manage the quality of reference information), and potentially a recurring card payment option, for both domestic and international payers. UoB will continue to run our own Direct Debit collection process. • It is desirable that all student payment options will be offered via a single portal, rather than having to link to multiple services from the UoB website. • The University handles US Loans, and we are interested to know about any solutions suppliers have for managing this. • The University receives commercial income from a range of sources including Amazon, Google Pay, Stripe, our payment services provider, our catering Epos system (currently out for tender), and card readers across the campus. Therefore the supplier will need to interface and align to existing infrastructure. • The University requires PCI-DSS compliant, P2P encrypted card readers in a range of locations across campus, including full technical support. • The University requires card processing/acquiring – whether supplied by the PSP or separately in partnership. This includes having acquiring in place for card payments received from our card readers and incoming Epos system – therefore acquirers able to work with a range of main market Epos suppliers may be preferred • The University requires clear management information from all payment channels showing volumes and value of payments received, and cost of transactions through each route. Additional information: Last year incumbent processed 803,713 transactions for UoB