2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13)
Details
- Supplier(s)
- 8X8 UK LIMITED
- Value
- GBP 717,493
- Duration
- 4 years
- Topic
- Software package and information systems
- Published
- 7 July 2023
- Source
- uk:contracts_finder
Tender description
Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels. The programme sets out to make the best use of technology to accelerate channel shift from traditional, and costly, channels such as a face to face and telephone to digital by making it the channel of choice whilst always considering access to services for those that are digitally excluded. To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels.
Timeline
- Completed: Award date27 June 2023
- Completed: Award published7 July 2023Current notice
- Next: Contract expiry date26 June 2027in 10 months
About the buyer
London Borough of Islington is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-islington.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-islington.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-islington.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-islington.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-islington.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-islington.gov |
32 similar open tenders
See more open tenders related to 2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-(RM61557.13).
- Open tender
Internet of Things
- Open tender
Space Technology Solutions
- Open tender
ICT Hardware and Software
Related buyers
Buyers similar to London Borough of Islington.
- 1,074£985.3m
- 900£690.3m
- 868£1.7bn
- 794£14.1bn
- 755£154.3m
- 712£1.1bn
- 667£1.4bn
- 577£22.6bn
- 545£2.9bn
- 538£266.4m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
