Closed tender

Request for Tenders for the provision of a Contact Centre as a Service

Details

Buyer: Office of the Revenue Commissioners
Value: EUR 5,000,000
Topic: Voice-logging system
Published: 2 July 2023
Submission: 23 August 2023
Source: ie:e_tenders

Tender description

This public procurement competition relates to the provision of a Contact Centre as a Service and affiliate functionality to allow Revenue to modernise is contact centre offerings

Timeline

Completed: Tender published2 July 2023
Current notice
Completed: Submission date23 August 2023

About the buyer

Office of the Revenue Commissioners is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

32344110 · Voice-logging system
32583000 · Data and voice media
48314000 · Voice recognition software package
48512000 · Interactive voice response software package
48514000 · Remote access software package
48732000 · Data security software package
72212670 · Real time operating system software development services
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@office-of-the-revenue-commissioners.gov
Commercial Director	+44 •••• ••••••	••••••••@office-of-the-revenue-commissioners.gov
Procurement Manager	+44 •••• ••••••	••••••••@office-of-the-revenue-commissioners.gov
Category Lead	+44 •••• ••••••	••••••••@office-of-the-revenue-commissioners.gov
Senior Buyer	+44 •••• ••••••	••••••••@office-of-the-revenue-commissioners.gov
Contracts Manager	+44 •••• ••••••	••••••••@office-of-the-revenue-commissioners.gov