Provision of an Enterprise Class On-Premise Case Management System (CMS) to the Garda Síochána Ombudsman Commission

Tender description

The Garda Síochána Ombudsman Commission (GSOC) is seeking to procure and implement a new Enterprise Class On- Premise Case Management System (CMS). The procurement and implementation of a new CMS, with a body of suitably designed computer software, will enable GSOC to process complaints and manage resulting case investigations in an efficient and timely manner in line not just with current legislation (“The Garda Síochána Act, 2005”) but also with the General Scheme of the Policing, Security and Community Safety Bill (PSCS) which, when implemented, will establish a restructured GSOC with significantly enhanced functions, powers and independence. The procurement will also facilitate the strategical purpose of GSOC’s wider objectives and headline actions under the Civil Service Renewal Strategy which supports the development of an agile, innovative and professional service. The development of a new CMS will assist GSOC in harnessing digital technology and innovation to deliver a more efficient, effective and streamlined service to stakeholders and to capture and use information required for evidence-based decision-making. GSOC intends to use a Restricted Procedure in procuring its new Case Management System. The Restricted Procedure is a two-stage procedure, a pre-qualification stage open to all interested parties who wish to submit an expression of interest, and an award stage where candidates shortlisted at the pre-qualification stage are invited to submit tenders and are assessed against Award Criteria set out in the Request for Tender (RFT). The Garda Síochána Ombudsman Commission (GSOC) is seeking to procure and implement a new Enterprise Class On- Premise Case Management System (CMS). The procurement and implementation of a new CMS, with a body of suitably designed computer software, will enable GSOC to process complaints and manage resulting case investigations in an efficient and timely manner in line not just with current legislation (“The Garda Síochána Act, 2005”) but also with the General Scheme of the Policing, Security and Community Safety Bill (PSCS) which, when implemented, will establish a restructured GSOC with significantly enhanced functions, powers and independence. The procurement will also facilitate the strategical purpose of GSOC’s wider objectives and headline actions under the Civil Service Renewal Strategy which supports the development of an agile, innovative and professional service. The development of a new CMS will assist GSOC in harnessing digital technology and innovation to deliver a more efficient, effective and streamlined service to stakeholders and to capture and use information required for evidence-based decision-making. GSOC intends to use a Restricted Procedure in procuring its new Case Management System. The Restricted Procedure is a two-stage procedure, a pre-qualification stage open to all interested parties who wish to submit an expression of interest, and an award stage where candidates shortlisted at the pre-qualification stage are invited to submit tenders and are assessed against Award Criteria set out in the Request for Tender (RFT).