Provision of nMarket Support Managed Services

Tender description

Ongoing support /change support of nMarket/ Portfolio Reporting/BBM/ BBS / FMT (ESB’s fuel management tool). . Candidates will be responsible for a number of workstreams - Tech and Application Support: Oversee day to day maintenance of ESBs ISEM centric applications/services. This is to include troubleshooting tech issues with the business. Deployment Operations: Coordinate and manage the deployment of change with our technical vendor including system configuration and data population for the purpose of both system and user testing. Customer Focused Support: Maintain a constant open conversation with the Trading Business Unit and keep them informed of upcoming change. Coordinate and support urgent technical issues to a resolution. Liaise with other business units for fix implementation as necessary. Real time monitoring of systems will be necessary. Lot 1: Ongoing support /change support of nMarket/ Portfolio Reporting/BBM/ BBS / FMT (ESB’s fuel management tool). . Candidates will be responsible for a number of workstreams - Tech and Application Support: Oversee day to day maintenance of ESBs ISEM centric applications/services. This is to include troubleshooting tech issues with the business. Deployment Operations: Coordinate and manage the deployment of change with our technical vendor including system configuration and data population for the purpose of both system and user testing. Customer Focused Support: Maintain a constant open conversation with the Trading Business Unit and keep them informed of upcoming change. Coordinate and support urgent technical issues to a resolution. Liaise with other business units for fix implementation as necessary. Real time monitoring of systems will be necessary. As stated in the pre-qualification information memorandum available on request from www.etenders.gov.ie using CFT ID 1898420