Prior Information Notice for the provision of an Enterprise Class On-Premise Case Management System (CMS) to the Garda Siochana Ombudsman Commission

Tender description

The Garda Síochána Ombudsman Commission (GSOC) is seeking to procure and implement a new Enterprise Class On-Premise Case Management System (CMS) – a body of computer software designed to enable the Commission to process complaints and to manage resulting case investigations in an efficient and timely manner in line with the legislation, both current and imminent, which provides for GSOC’s statutory objectives, functions and powers. GSOC wishes to inform interested parties that a procurement competition for this CMS is about to commence within the next four (4) weeks. This process with be a restricted procedure with a pre-qualification questionnaire stage, followed by an invitation to submit tenders to shortlisted candidates. GSOC intends to shortlist up to six (6) candidates at the pre-qualification stage. Lot 1: The Garda Síochána Ombudsman Commission (GSOC) is seeking to procure and implement a new Enterprise Class On-Premise Case Management System (CMS). The procurement and implementation of a new CMS, with a body of suitably designed computer software, will enable GSOC to process complaints and manage resulting case investigations in an efficient and timely manner in line not just with current legislation (“The Garda Síochána Act, 2005”) but also with the General Scheme of the Policing, Security and Community Safety Bill which, when implemented, will establish a restructured GSOC with significantly enhanced functions, powers and independence. The procurement will also facilitate the strategical purpose of GSOC’s wider objectives and headline actions under the Civil Service Renewal Strategy which supports the development of an agile, innovative and professional service. The development of a new CMS will assist GSOC in harnessing digital technology and innovation to deliver a more efficient, effective and streamlined service to stakeholders and to capture and use information required for evidence-based decision-making. GSOC intends to use a Restricted Procedure in procuring its new Case Management System. The Restricted Procedure is a two-stage procedure, a pre-qualification stage open to all interested parties who wish to submit an expression of interest, and an award stage where six (6) candidates shortlisted at the pre-qualification stage are invited to submit tenders and are assessed against award criteria set out in the Request for Tender (RFT). GSOC intends to publish the tender documentation for this competition within the next four (4) weeks.