Expired contract

707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1)

Details

Buyer: Ministry of Defence
Supplier(s): STORACALL VOICE SYSTEMS (2019) LIMITED
Value: GBP 84,240.64
Duration: 3 years
Topic: Upgrade services of telephone switching equipment
Published: 31 May 2023
Source: uk:contracts_finder

Tender description

This is a requirement to upgrade the Automatic Call Distribution (ACD) system and its maintenance support in the Defence Business Services (DBS) Joint Casualty and Compassionate Centre (JCCC). This contract provides JCCC with upgraded equipment and maintenance cover until Defence Digital's ACD equipment meets JCCC's requirements. The current ACD system that supports the operational capability of the DBS JCCC is now 16 years old and operating on obsolescent hardware with no resilience for its call recording function. The requirement to upgrade/replace the existing ACD solution will reduce the current risk to operations and allow the continued delivery of an essential DBS business critical service.

Timeline

Completed: Award date1 May 2023
Completed: Award published31 May 2023
Current notice
Completed: Contract expiry date30 April 2026

About the buyer

Ministry of Defence is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

50334120 · Upgrade services of telephone switching equipment

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@ministry-of-defence.gov
Commercial Director	+44 •••• ••••••	••••••••@ministry-of-defence.gov
Procurement Manager	+44 •••• ••••••	••••••••@ministry-of-defence.gov
Category Lead	+44 •••• ••••••	••••••••@ministry-of-defence.gov
Senior Buyer	+44 •••• ••••••	••••••••@ministry-of-defence.gov
Contracts Manager	+44 •••• ••••••	••••••••@ministry-of-defence.gov