Workforce management tool for the CSC
Details
- Supplier(s)
- INVISION SOFTWARE LTD
- Value
- GBP 74,520
- Duration
- 3 years
- Published
- 19 May 2023
- Source
- uk:procontracts
Tender description
This is a G-13 call off to procure a workforce management tool which is an industry standard piece of technology used across most contact centres. The purpose of the tool is to ensure we match the agents that are scheduled to work as best as possible to the required workload for that time frame. The tool enables the optimisation of resource driving more effective and efficient in managing demand.
Timeline
- Completed: Award published19 May 2023Current notice
- Completed: Award date6 July 2023
- Completed: Contract expiry date5 July 2026
About the buyer
Leicestershire County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov |
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