Expired contract

Independent Phone Line for Consumer PPM Experiences

Details

Buyer: Office of Gas and Electricity Markets (Ofgem)
Supplier(s): The National Association Of Citizens Advice Bureaux
Value: GBP 45,191
Duration: 2 months
Topic: Communications network
Published: 11 May 2023
Source: uk:contracts_finder

Tender description

Ofgem launched a webform, which will enable consumers to share their experience of having a PPM installed. Ofgem recognise that a webform on its own may mean that some consumers are unable to share their experience, and these may be the very consumers with vulnerability issues that Ofgem want to hear from. Ofgem therefore recognises the value in setting up a phone line to run alongside the webform, to support consumers in completing the webform, who would otherwise be digitally excluded.

Timeline

Completed: Award date23 March 2023
Completed: Award published11 May 2023
Current notice
Completed: Contract expiry date18 May 2023

About the buyer

Office of Gas and Electricity Markets (Ofgem) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

32412000 · Communications network
32412100 · Telecommunications network
32523000 · Telecommunications facilities

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@office-of-gas-and-electricity-markets-ofgem.gov
Commercial Director	+44 •••• ••••••	••••••••@office-of-gas-and-electricity-markets-ofgem.gov
Procurement Manager	+44 •••• ••••••	••••••••@office-of-gas-and-electricity-markets-ofgem.gov
Category Lead	+44 •••• ••••••	••••••••@office-of-gas-and-electricity-markets-ofgem.gov
Senior Buyer	+44 •••• ••••••	••••••••@office-of-gas-and-electricity-markets-ofgem.gov
Contracts Manager	+44 •••• ••••••	••••••••@office-of-gas-and-electricity-markets-ofgem.gov