Knowes Housing Association ICT Infrastructure and Support Services

Tender description

Knowes Housing Association require a reliable, resilient and performing ICT infrastructure to help support its strategic development over the next two years and to support their day to day business operations. The following is a summary of the type of services which may be required under the contract: 1. Critical cover of our Servers 2. On-going maintenance of the Association’s ICT systems and identification of potential faults. 3. Regular servicing to pre-empt any problems, applying patches, attending the Association’s premises as necessary 4. Provide advice and recommendations on best practice, 5. Upgrade, procurement and configuration of the IT hardware which is usually done by planned system upgrades every 4 – 5 years. 6. Ad-hoc procurement of IT hardware as and when required. 7. Provide all round support services and act as a general systems administrator for creating new users, permissions, email access and general functions, 8. Ensure continuous access to internet and internal and external emails working efficiently 9. Maintain the system integrity against viruses and other attack; advise on and support the security of our infrastructure. 10. Support service agreement for infrastructure, server software, network, online and onsite support for servers, Exchange 365, Microsoft Intune MSM Management, desktops, laptops, thin clients and software, 11. Fully scoped project delivery plan for the Association’s hardware - including testing. 12. Daily testing of backup and full assistance once a year with backup recovery and business continuity testing 13. Pro-active monitoring of the servers, firewall, network, patches etc. and providing reports on functionality to the Association’s senior management team. 14. Work with all other of the Association’s service providers. 15. Provide support and security for staff remote access. 16. Provide day to day support for all ICT issues raised by the Association’s staff 17. Future proofing of our ICT systems to ensure they are fit for purpose 18. Other ad-hoc assistance and support with our ICT systems as agreed with the Association’s management team. Additional pricing separate to support contract costs: 19. A Full disaster recovery strategy, this should be included in the tender response with separate costings as detailed within additional pricing. (Please include prices for cold and hot DR, with timelines for both). 20. Cost of assisting the Association to maintain its Cyber essentials certification. 21. Optional proposal and plan for the full costs of moving all of the Association’s IT functions to the Cloud