CWC22183 - Omnichannel
Details
- Published
- 5 May 2023
- Submission
- 8 June 2023
- Source
- uk:procontracts
Tender description
Wolverhampton City Council are looking to procure an Omnichannel solution which must include Telephone, Email, Text, Chatbot, Webchat and Social media methods of contact. Currently, within the scope of the Omnichannel project, there are four separate departments within Wolverhampton City Council who offer a form of contact centre function. The departments are Wolverhampton Homes, West Midlands Pension Fund, Wolverhampton City Council’s Revenues & Benefits and Customer Services. All of these departments handle external customer enquiries via channels including voice, email and chat. Keywords: omnichannel
Timeline
- Completed: Tender published5 May 2023Current notice
- Completed: Submission date8 June 2023
About the buyer
Wolverhampton City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@wolverhampton-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@wolverhampton-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@wolverhampton-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@wolverhampton-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@wolverhampton-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@wolverhampton-city-council.gov |
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