I.T. Service Management Solution
Details
- Buyer
- Riverside
- Supplier(s)
- Alemba Ltd
- Value
- GBP 241,130
- Duration
- 3 years
- Topic
- Helpdesk and support services
- Published
- 24 April 2023
- Source
- uk:contracts_finder
Tender description
The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management. Additional information: This tender opportunity can be found on RiverSource through the link below: https://riversource.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ViewEvent.aspx?EventID=698&ApplicationInstanceID=27adc89e-0cb2-4b51-9bc1-34061f10156f
Timeline
- Completed: Award date31 March 2023
- Completed: Award published24 April 2023Current notice
- Completed: Contract expiry date30 March 2026
About the buyer
Riverside is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72253000 · Helpdesk and support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@riverside.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@riverside.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@riverside.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@riverside.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@riverside.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@riverside.gov |
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