Government Office for Technology Transfer: Discovery Phase for Collaboration Digital Solution

Tender description

About adding context and requirements test Which phase the project is in Discovery Existing team Head of Strategic Communications, GOTT. Owns the overall strategic plan for digital communications and manages the steering group at GOTT including risk management. Communications Officer, GOTT. Supports arrangement of user testing and other day to day requirements. Delivery Manager from BEIS Digital. Contract performance management. Communicates between the technical and non-technical stakeholders at GOTT and the agency. Owns the Discovery roadmap. Subject matter experts and client-facing staff at GOTT can also be consulted where needed including the Head of Learning and Development and Head of Communities. Address where the work will be done GOTT staff follow a hybrid working model based in London, Salford and Cardiff office sites. The Discovery phase will likely be entirely virtual as our clients are based across the UK. Working arrangements The supplier can work remotely using Microsoft Teams. There will be regular stand-up meetings held by Microsoft Teams and status reports shared with the GOTT team and BEIS Delivery Manager. Expenses will require receipts and prior written approval from GOTT. Provide more information about your security requirements: Baseline Personnel Security Standard (BPSS) Latest start date 2023-06-07 Enter the expected contract length: 4 months Extension period: 2 months Are you prepared to show your budget details?: Yes Indicative maximum: 119400 Confirm if you require a contracted out service or supply of resource Contracted out service: the off-payroll rules do not apply Summary of work Alongside its public GOV.UK presence, GOTT has a need to engage online with its users in a secure and private way. This will allow users to benefit from sharing skills, common problems/challenges/experiences, access professional networks, information and expert advice and guidance that should not be readily available to the general public. We need to develop a community of practice across government that supports the aims and goals of GOTT, allowing the community to benefit from sharing skills, common problems/challenges/experiences, access professional networks, information and expert advice and guidance that should not be readily available to the general public. Discovery phase goals 1. Fully define the problem to fix for each priority audience with internal GOTT stakeholders so we can design a service that works for users and meets business goals. This means understanding the triggers, motivations, context and behaviours of user groups. 2. Understand who we are designing for and what their expectations/needs are and the wider user journey map. 3. Understand any technical, privacy (firewalls etc) or commercial constraints. Cover any accessibility needs for users. 4. Provide GOTT with evidence for every decision they make. 5. An understanding, developed through user research, of the types of content, guidance and communication that the community would need to support GOTT's ambitions. The final report produced must be suitable for use in future tender exercises for the Alpha, Beta, Live delivery and build stages. Where the supplied staff will work No specific location (for example they can work remotely) Why the work is being done GOTT wishes to encourage cross-government innovation and remove barriers to knowledge asset exploitation across the public sector. Online capacity building is a big part of this. The business problem you need to solve Increase engagement in and outcomes from Knowledge Assets exploitation across the public sector so that an estimated £100 billion+ of knowledge assets owned by central government can be fully realised. This represents a huge pool of potential, from which we could be realising financial, economic or social benefits if we understand how to exploit them. Deliverables: • Kick-off strategic workshop with GOTT key stakeholders to review and align business objectives and set the ambition. • Research activities should be conducted in line with the definition and guidance of a digital Discovery phase mandated by the Government Digital Service Digital Service Design Manual. This could include a series of research interviews with user groups for example. • Agency project plan, budget, and timeline. • Develop validated user stories and user journeys including any needs gaps. • Produce a detailed report with Discovery findings and clear, actionable recommendations for the GOTT leadership team. The recommendations should make it clear how to proceed including a ranking of technology options and content opportunities. The report should also provide evidence for a business case for any future development to alpha and a high-level plan including cost and resources. First user type: Users First user type: Public Sector Users First user type: Business Users First user type: Investor Users Enter more details about this user type: The members of this community vary in knowledge, capability and experience of technology transfer and knowledge asset exploitation. Initial user research has shown GOTT refers to its users in 22 different ways, but can be summarised for simplicity into Public sector users, Business users and Investor users. These users are all seeking to find answers to specific problems or to transact with one of GOTT’s services, including: • Applying for funding • Technology Transfer training • Seeking guidance on viable routes to market for commercialisation • Seeking strategic advice on how to exploit Knowledge Assets • Connecting with a wider knowledge asset/tech transfer community of practitioners that can share their learnings and tips. Enter more details about this user type: I need to see funding opportunities so that I know if I can apply for funding or not. I need to collaborate online with peers in a closed forum so that I can get support on my knowledge asset exploitation journey and ask questions in a safe space. I need to see real-life examples of knowledge assets exploitation in practice so that I can follow best practice. Enter more details about this user type: I need to navigate a way into Knowledge Asset exploitation in the public sector so that I can help develop commercial opportunities. Enter more details about this user type: I need to see investment opportunities so I can sell my services/products to the public sector.