Contact Centre Platform Pre-Market Engagement

Tender description

<p style="margin-bottom: 0; text-align: justify; line-height: normal"><strong><span lang="EN-US" style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">Contract Number:&nbsp; DN664662</span></strong></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><strong><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">Contract Name:&nbsp;&nbsp;&nbsp;&nbsp; Contact Centre Platform Pre-Market Engagement</span></strong></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><u><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif"><span style="text-decoration: none">&nbsp;</span></span></u></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><u><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif"><span style="text-decoration: none">&nbsp;</span></span></u></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">Liverpool City Council Contact Centre is seeking a supplier to provide a contact centre platform to provide the main portal for customer engagement and to underpin the delivery of the service.</span></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">&nbsp;</span></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">This initiative is seen as a key opportunity to work in partnership with a supplier, the Council’s ICT Service and key stakeholders to increase customer self- service, employ any appropriate new innovative technology and enhance Liverpool City Council’s digital offering.</span></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">&nbsp;</span></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">&nbsp;</span></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">Contract Term: Likely to be five years.</span></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">&nbsp;</span></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">Further information can be obtained from: https://procontract.due-north.com from 5pm on 5 April 2023.</span></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">&nbsp;</span></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">Tender submission deadline: Noon on 25 April 2023.</span></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">&nbsp;</span></p> <p style="margin-bottom: 0; text-align: justify; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">&nbsp;</span></p> <p style="margin-bottom: 0; line-height: normal"><strong><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">Please download the full application and supporting documents from Procontract.</span></strong></p> <p style="margin-bottom: 0; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">&nbsp;</span></p> <p style="margin-bottom: 0; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">Your company will need to register on Procontract (Due North) to be able to receive the opportunity. The documents will only be available on Procontract (available via the Due North site).</span></p> <p style="margin-bottom: 0; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">&nbsp;</span></p> <p style="margin-bottom: 0; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">Once you have registered you will need to go to the “<em>my opportunities” </em>section<em> </em>on the home page of Procontract and follow the instructions as a supplier to enable you to return your submission.</span></p> <p style="margin-bottom: 0; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">&nbsp;</span></p> <p style="margin-bottom: 0; line-height: normal"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">To register your organisation on Procontract click on the following link </span><a href="../../register"><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">https://procontract.due-north.com/register</span></a><span style="font-size: 12pt; font-family: &quot;Arial&quot;, sans-serif">, go to suppliers’ area and click on “register free”.</span></p> <p style="margin-bottom: 0; line-height: normal">&nbsp;</p> Keywords: Contact Centre, Call Centre, Telephony Platform, Customer Services