T2370 - Provision of Parking Enforcement for 8 Local Authorities in Northern Ireland

Tender description

The Consortium members (i.e. 8 NI Local Authorities) are currently in contract with the Department for Infrastructure (DfI) via an Agency Agreement for the provision of off-street car park management services. The DfI carry out some of these services using internal staff but also employ a contractor to deliver the majority of the services. This arrangement is due to end on 31st October 2023. The Councils are seeking to procure the provision of its own off-street parking service via a service provider from 1st November 2023 that will provide enforcement in 106 existing charged off-street car parks throughout the different Consortium areas. It is expected the successful Bidder will provide the following:- • Off-Street Enforcement • Cash Collection & Reconciliation • Pay & Display (“P&D”) machine maintenance • Full life cycle Penalty Charge Notice (“PCN”) Processing to Enforcement of • Judgements Office representation stage • Adjudication service through the Northern Ireland Courts Service • Debt Recovery in accordance with council’s instructions • Call centre and customer service help desk for customer interface • Weekly and monthly reports including updates for financial patterns • Enforcement at a further 248 Off-Street Car Parks, which are currently free but enforced, throughout the Consortium areas on request from councils, for civil parking contraventions by Traffic Attendant (TA) staff Full details of the scope of the Deliverables required can be found in Schedule 1 – Specification. The Consortium consists of eight (8) Councils in Northern Ireland has been formed to procure the parking-related services within this ITT. The Consortium is made up of the following eight Councils: • Ards & North Down • Armagh City, Banbridge & Craigavon • Belfast City • Derry City & Strabane City • Fermanagh & Omagh District • Lisburn & Castlereagh City • Mid Ulster District • Newry, Mourne & Down District