Student Digital Experience Consultancy

Tender description

Nottingham Trent University is seeking Tenders from Suppliers who are capable of providing consultancy and data analysis services to support with the University's understanding of key drivers of graduate outcomes. NTU has an aspiration to be the most digitally sophisticated University in the UK by 2025. With over 40,000 students and colleagues spanning five university sites, Nottingham Trent University (NTU) is one of the largest and most influential higher education institutions in the country. We are a university that is committed to driving forward meaningful change and we have received a wide range of prestigious awards for our research, dynamism and innovation. A quarter of our students come from households with a combined income of £15,000 or less, and we were the first university to sign up to the Government's social mobility pledge, demonstrating our commitment to improving the prospects of young people from disadvantaged backgrounds. We are a large complex organisation providing services through a large and diverse range of interconnected digital services. Colleagues who support and improve digital student services are often focused on specific services, processes, or digital products. There has been a siloed approach to implementing software with multiple products serving similar purposes with different schools having autonomy to implement what they want. No holistic approach has been taken to designing the end-to-end digital student experience. We would like to outsource this project to an agency experienced in customer digital experience to support our work on this. This work will form part of a wider project which will go on to improve the digital experience of our students. This will be through a combination of new and existing digital projects.