Award of User Centred Design Services

Tender description

The development of this project will lead to a single, accessible, trusted place for information related to care support services (covering all non-digital channels). That can be: • Continuously improved using real user feedback and analytics • Regularly reviewed and updated through the content creation process to reflect the update and development of any NCS Policies, strategies or services Work is required to be carried out on; • Consolidation of presented insights gathered • Creation of illustrative ‘as-is’ user journeys covering a range of user needs and personas including; o Local Government o Mygov.scot o Care Information Scotland content with associated analytics (including contact centre) o Hosted online content to illustrate journeys through public sector, independent and voluntary sector organisations • Creation of high level ‘to-be’ service blueprint that proposes how improvements to services could work with ‘Digital Front Door'.