Awarded contract

ESCC - FW - iCasework Case Management System

Details

Buyer: East Sussex County Council
Supplier(s): CIVICA UK LIMITED
Value: GBP 217,670
Duration: 6 years
Topic: Information systems or technology planning services
Published: 22 March 2023
Source: uk:contracts_finder

Tender description

To replace/renew the contract for a case management system (CMS) for managing complaints, enquiries, member enquiries, compliments, Ombudsman (Lgsco) complaints, FOI and environment information requests, data protection requests for public and police and ICO complaints.

Timeline

Completed: Award date3 July 2021
Completed: Award published22 March 2023
Current notice
Next: Contract expiry date2 July 2027in 10 months

About the buyer

East Sussex County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72222200 · Information systems or technology planning services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@east-sussex-county-council.gov
Commercial Director	+44 •••• ••••••	••••••••@east-sussex-county-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@east-sussex-county-council.gov
Category Lead	+44 •••• ••••••	••••••••@east-sussex-county-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@east-sussex-county-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@east-sussex-county-council.gov